Our response to COVID-19
To our beloved Lime Crime unicorns:
Our mission has always been to transport you to a magical world where you can express yourself unapologetically and experiment with every color of the rainbow. With the novel coronavirus (COVID-19) throwing our world into a global pandemic, we cannot help but think of all those we know and care about around the world, including you.
Although we are all staying put at home, we will remain a platform of positivity, empowerment, and optimism through these difficult times. The Lime Crime team is here to unleash what makes you unique!
We are closely monitoring the situation and guidance from the World Health Organization (WHO) to ensure we have the most up-to-date information possible. For now, that means all shipments to the countries listed below* have been put on pause due to border closures.
Friendly reminder to practice social distancing, wash your hands frequently, and avoid touching your eyes, nose, and mouth to ensure we don’t spread germs. Remember: We are all in this together. Stay in and stay safe!
We're here to help!
Find answers to your most common questions below. If you still have questions, let's chat!
When Lime Crime agents are available, our Live Chat window is located at the bottom of the screen. Live Chat is available Monday, Tuesday, Wednesday and Friday 7am – 6:30 pt. Thursday 7am - 3:30pm pt. Saturday 9am – 5:30pm pt. Closed on Sunday. Please note we are closed Memorial Day, Labor Day, Thanksgiving, Christmas, and New Years Day.
If Chat is not available, you can always shoot us an email firstname.lastname@example.org or give us a call 866-LC-VENUS!
Dying your hair? Be sure to read our Unicorn Hair F.A.Q.