Due to COVID-19, countries listed here have put a temporary pause on shipments.

Check out our list of authorized Lime Crime retailers for stores in your area.

Log in to your customer account  to track your order.

You can also enter the Tracking Number on our Order Tracking page to see a current status. Your Tracking Number starts with LTN and can be found in your shipping confirmation email (ex: LTN1234567890).


Orders to other international locations are not trackable at this time.
If your International order takes more than 21 business days, please email customercare@limecrime.com.

Contiguous U.S.: 4-8 business days*
Non-Contiguous U.S. (PR, HI, AK): 7-12 business days
Australia, UK & Canada: 6-8 business days
Saudi Arabia, Bahrain, Kuwait, United Arab Emirates, Qatar: 10-16 business days
Russia: 10-16 business days
Chile: 10-16 business days
Other International: 10-20 business days*
Tracking is only available on US, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, Netherlands, New Zealand, Qatar, Saudi Arabia, Spain, Russia, UAE, and UK orders. We can not track other international packages.

International orders can take longer depending on customs. If your International order takes more than 21 business days, feel free to email customercare@limecrime.com to check in.

*Need your goodies super fast? You can choose Fedex 2 day shipping during checkout. (available for Contiguous U.S. only) All orders placed by 10am PST are shipped same day and arrive in 2 business days. (Ex. If you place your order at 9am PST on a Thursday, your order will arrive to you on the following Monday)

As soon as your order is placed, it is processed by our warehouse immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders.

As soon as your order is placed, it is processed by our warehouse immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel existing orders.

As soon as your order is placed, it is processed by our warehouse immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders.

Oh no! So sorry. Please email customercare@limecrime.com with "Missing Item" in the subject line. We’ll take care of it right away.

Limecrime.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by Paypal or your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed.

Lime Crime covers applicable duties on orders shipped to AU, NZ, & HK. Orders shipped elsewhere, including Canada may be subject to import duties and taxes and are not paid by Lime Crime. Please consider this prior to placing your order.

Lime Crime accepts returns for a refund within 30 days of purchase. No exchanges. Return shipping is reimbursed for damaged or defective goods only. If returning an item that came with a bonus gift, the bonus gift should be returned as well - If you choose to keep the bonus gift, you will be charged for its value.

So sorry to hear that you need to make a return. Returns are accepted within 30 days of purchase. Here is the return address:

Landmark Global
C/O Lime Crime
10305 Birtcher Drive
Mira Loma, CA 91752
US

Please include your full name, address, email address and your order number to ensure proper refund.

Discount codes cannot be applied to holiday items, sale items, bundles, exclusive items, unicorn hair full coverage, tints, sprays, conditioners, mixers and hair packettes.

Feel free to sign up for Back-In-Stock notifications available on the product page. You will receive an e-mail the day it's back in stock. 

Customers are allowed to purchase any number of products, but quantities are limited for some shades to discourage unauthorized re-selling and scalping. There is a $500 order limit per customer.

Yes! Check our List of Authorized Lime Crime Retailers.

Yes. Lime Crime makeup is NOT tested on animals and is Leaping Bunny-certified cruelty-free. Read more about our animal-friendly policies here.

Yes. Our cosmetics do not contain any animal-derived ingredients and are vegan-friendly. Read more about our animal-friendly policies here.

Dying your hair? Be sure to read our Unicorn Hair FAQs page.

Oh no! We are so sorry to hear that.

Please chat with us to resolve the issue. If chat is closed, send us an email directly. Thanks!

Please email relevant details to customercare@limecrime.com

There are currently no positions available at Lime Crime. However, that could always change! Feel free to submit a cover letter and resume to HR@limecrime.com.

Lime Crime has partnered with Naimie's Beauty Center for a Pro Program for working makeup artists in the U.S. and Canada. 
To be considered, apply here: http://www.naimies.com/studio-pro-invitation.php